Two cloud-based customer relationship-management companies’ failure to implement standard cybersecurity protections made them ...

AI provides a revolutionary approach to CRM security by utilizing its data analysis, anomaly detection, and threat ...

For home care agencies, CRMs are the future of marketing. These tools allow you to streamline the journey from lead to client ...

In a field where fast responses and accurate resolutions are crucial, Bhanu spearheaded a chatbot implementation that ...

Shares of cloud-data warehousing stock Snowflake were significantly pared down in the third quarter in favor of an ...

The market for customer relationship management (CRM) software and services is growing rapidly. Total revenue of more than ...

A series of recent cybersecurity breaches reveals significant vulnerabilities within educational and technology institutions, ...

Just months after the merger between Ping Identity and ForgeRock was completed in August 2023, Ping CEO Andre Durand swiftly ...

The right approach must consider both of these elements as key to sustainable growth and customer satisfaction.

A local council has hit back after a pub chain suggested it had "advised" businesses to use "dynamic pricing" after certain ...

For quick-service restaurants, loyalty programs are no longer a nice-to-have; they are essential tools to keep customers ...

Over the past 25 years, the digital landscape evolved dramatically, altering how companies approach customer retention and ...