From misrouted calls to abandoned inquiries, these red flags let you know when it's time to upgrade to multi level IVR.

Tencent may be the biggest video game corporation in the world, but as of a Jan. 7, it’s also one of several Chinese firms to ...

There’s no doubt a multi level auto attendant can simplify call routing — but is it worth the investment? Learn everything ...

Some speculate that Frelimo is instigating chaos as an excuse to crack down. Security forces have killed around 300 people since the protests began, including 176 in the final week of December alone, ...

The importance of the individual’s experience is coming to the fore, enhanced by technologies and grounded in a focus on ...

Every election promise has a catch. The Liberal party has to explain how they’ll pay for it, Labor has to explain why they’re ...

PALM BEACH, Florida - President-elect Donald Trump declined on Monday to rule out military or economic action as part of his ...

US Secretary of State Antony Blinken says US committed to ‘holding accountable those responsible for these atrocities’.

The National Board of Revenue (NBR) has exempted value-added tax on the fares of Dhaka metro rail, which has gained a lot of ...

Speaker Mike Johnson (R-La.) said that congressional Republicans plan to increase the nation’s borrowing limit as a part of a ...

( NewsNation) — Trump-appointed judge Aileen Cannon ruled that special counsel Jack Smith’s report on the federal classified document case against President-elect Donald Trump pending more court ...