The redesigned CX-5 successfully addresses complaints about its predecessor, but sadly it drifts away from Mazda's ...

CX software provider Genesys unveiled Genesys Cloud Agentic Virtual Agent, positioning it as the industry’s first agent built ...

For decades, the contact center industry sold utility. It moved packets of voice data from point A to point B with advanced (scalable and reliable) routing and queuing capabilities. It then measured ...

Mazda provided flights from Washington, DC, to San Diego and accommodation so Ars could drive the CX-5. Ars does not accept ...

More space and stunning infotainment, but there’s one thing that needs fixed ASAP.

This partnership with Bright Pattern allows us to significantly elevate the value we deliver to our clients.”— Ahmed ...

While technical skills, expertise and resources all factor in successful innovations, the human side of innovation is a strategic advantage. Why and what to do about it.

Intelligent comms provider launched three AI platforms, expanded partnerships, hired a U.S. sales leader, and topped ...

Cyclocross pushes for Olympic status as climate change reshapes the Winter Games and the IOC looks beyond traditional snow-and-ice sports.

In a market brimming with models, trims, and options, not all SUVs are created equal. Make sure you know which to avoid if you're interested in buying one.

The New Play Festival commissioned and developed “The House That I Live In; Josh White’s America.” The original musical is ...

Across industries, the difference is measurable. According to the 2025 State of Customer Communications (SOCC) Report, 59% of ...