Laura Noonan to President of 800response and Chief Operating Officer of the CallFinder Division. In her expanded role, Noonan will lead all Sales and Marketing strategy for 800response, while also ...

Swedish fashion company H&M Group plans to lay off 181 workers from its downtown Chicago customer service call center, according to a notice filed with the state last week.

Leading global BPO expands its nearshore footprint as demand for high-quality, AI-enabled contact center solutions ...

Palghar: The Local Crime Branch (LCB) of the Palghar police has busted a fraudulent call center operating in the city. In a ...

The city was selected from more than 630 applicants worldwide for the Bloomberg Philanthropies Mayor's Challenge.

Halo BPO is expanding its team and is now hiring remote sales agents for its latest campaign. The company is seeking work-from-home call center agents with a minimum of two years’ experience in sales.

BPO firms are now exploring the use of agentic AI to improve their processes, an executive at Amazon Web Services said.

Eurojust-led operation that united officers from Lithuania, Latvia and Ukraine dismantles Ukrainian crypto scam call center, ...

A Thai woman with polio escapes a human trafficking ring in Cambodia with the help of Thai police. The rescue highlights the ...

The Eurojust operation mirrors UN concerns over coerced labor in scam call centers, highlighting the intersection of financial crime and human rights abuses.

Nancy Guthrie, 84-year-old mother of NBC Today co-host Savannah Guthrie, was reported missing from her Tucson, Arizona home ...

The Rajasthan government has asked 35 senior IAS officers to sit at the Sampark 181 helpline and take at least 10 ...