For more than nine years, the “laughing monk” has been a symbol of all that Zendesk represents, peacefully resolving problems to create happy customers. But the image emphasized a reactive nature, ...

Voice remains 40% of contact center volume, while 75% of leaders say legacy tools block omnichannel service In its first year, Zendesk’s AI-native voice solution surpassed 100 opportunities, achieved ...

New application helps users of the discontinued Zendesk Sell application quickly and efficiently migrate to Pipedrive. CALABASAS, Calif., Sept. 24, 2025 /PRNewswire/ -- Faye, a global leader in ...

Like many technology companies, Zendesk made the tough decision to cancel its Zendesk Relate customer conference this week in Miami amid COVID-19 health concerns. That doesn't mean the announcements ...

Zendesk on Wednesday launched Zendesk Sales Suite, giving sales teams access to a series of Zendesk tools in one product at a better price. The company also announced updates to its Support Suite for ...

Zendesk has announced its acquisition of Cleverly.ai, which provides AI solutions with insight-driven automation to help make customer service agents more productive. This investment accelerates ...

CRM provider Zendesk has introduced a new sales tool and has expanded its Support Suite offerings. The sales tool removes any difficulties of sales software so teams can spend more time focusing on ...

Machine learning has been making its way into a growing range of enterprise software in recent months, and on Wednesday Zendesk provided a fresh example: Satisfaction Prediction, a new tool designed ...