Q&A: Serval CEO describes building an ‘AI-native’ alternative to ServiceNow

Serval’s IT service management platform can simplify the automation of helpdesk workflows using a natural language interface, ...
techtarget

Evaluate AI-based ITSM tools using these key points

The application of artificial intelligence to IT operations -- or AIOps -- enables an organization to codify existing IT knowledge, based upon historical data and information. For IT practitioners, ...
techtarget

ServiceNow unveils new AI capabilities

ServiceNow unveiled its new AI Platform at Knowledge 2025, the company's annual customer and partner event, held in Las Vegas in May. This platform represents a significant step toward ServiceNow's ...
Diginomica

What Davies Group has learned since becoming an early adopter of ServiceNow’s generative AI tool, Now Assist

Davies Group has started using ServiceNow as an enterprise-wide operational platform and sees opportunity with generative AI. However, it has also exposed where it needs to improve to see the full ...
Forbes

ITSM Meets Process Intelligence: Here's Why They're A Perfect Match

The role of IT service management (ITSM) in ensuring the smooth functioning and continuity of business operations has become clearer than ever. There’s increasing evidence that well-managed ITSM ...