Unlike other businesses that provide a product, professional services provide only services. Offering a service for sale is vastly different than selling a product, and so too is the path to success ...

Service organizations exist to market services rather than products. The most advantageous organizational structure for a service business is one in which employees can handle multiple different roles ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. As customer service continues to be vitally important to ...

Eitan Cohen is CEO of TechSee, a Visual AI company transforming customer service for ISPs, Smart Home, CE and Home Security brands. Over the past year, a noticeable shift has taken place in customer ...

Many foundations believe their grantees could be more effective by partnering with other organizations—for example, sharing back office services or even merging into a single, larger nonprofit to ...

The new Verizon Global Services organization, which is responsible for all of the carrier’s shared service teams, will also be responsible for ‘bringing a holistic approach to Verizon’s partner ...