Earlier this week, Forbes leadership editor Fred Allen came to me with a question: Has “Hi” replaced “Dear” as the most common and accepted e-mail salutation? In scanning his e-mails, Fred realized ...

Communicating via email can be a challenge. You need to choose your words carefully to get your point across exactly as you mean for it to be received without causing any misunderstanding. All of this ...

Business owners improve their public business image when their corporate policies are firmly established for professional communications. It has become commonplace for employees to be very informal ...

The art of the email salutation isn’t easy to master. If you're anything like me, you've tried to substitute in something else — a sign-off that dazzles the receiver with its wit and originality. But ...

When writing a business letter, you have an opportunity to communicate a message of importance to a customer or potential customer. You also can address a business letter to someone who does not look ...

Roula Khalaf, Editor of the FT, selects her favourite stories in this weekly newsletter. Last week a friend asked me a question I should have been able to answer straight away. Because it was close to ...