Understanding what you will change is most important to achieve a long-lasting and successful robotic process automation transformation. There are three pillars that will be most impacted by the ...

Given the right tools, digital transformations seem fairly straightforward, but adopting new technology is never straightforward. When Johnson & Johnson wanted to digitize process improvement and ...

Gaining a full understanding of agency business processes is essential as governments deploy more digital services to meet growing public needs. Agencies must have insights into existing processes ...

The key driver for the growth in the mortgage industry is customer satisfaction fueled by faster service and competitive time to market. The challenges with mortgage industry are heavy documentation, ...

There’s a moment in every transformation leader’s career when a simple question becomes a breakthrough: “Why does this process even exist this way?” I’ve asked this question countless times across ...

Banks have long trodden the path of Transformation and Digitization, and the pandemic pushed these efforts to the forefront, to enable banks to conduct their business as usual, and work towards ...

Seeking efficiencies and streamlining operations, businesses have been turning to AI-based automation. As they pursue this, they need a way to look beyond their assumed processes to improve their ...

WALTHAM, Mass.--(BUSINESS WIRE)-- Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation CompanyTM, today announced that Gartner has named Pega a Leader in the Gartner Magic Quadrant for ...

The past year and a half has proven transformative for businesses large and small. As the COVID-19 pandemic engulfed the globe, the business sector had to quickly pivot and rethink the structure of ...

Everyone knows what data mining is, but the term “process mining” may be new to some. According to Gartner, process mining is a methodology used to discover, monitor and improve processes that already ...

The head of the IMP predicted at the dawn of this year that global GDP growth will slow for the third consecutive year. It was a gloomy way to kick things off, but also a realistic take on a business ...