Gartner has revealed its "Magic Quadrant for IVR and Enterprise Voice Portals, 2006," earmarking Avaya, Genesys Telecommunications Laboratories, Intervoice, and Nortel as leaders of the market.

For the rest of the October 2009 issue of CRM magazine please click here. The interactive voice response (IVR) market has come back to life, driven by the need to automate inquiries that do not ...

9 Reasons a Hosted IVR Beats Managing Your Own System Your email has been sent If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut ...

IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly. Companies should conduct IVR testing routinely to ensure ...

Interactive voice response is getting a tuneup at some institutions, which are adding interactive voice messaging to the mix of communications options for customers. IVM is a detailed automated ...

There've been lots of changes at Intervoice in the past few years - it's a different company than the old stodgy IVR vendor it used to be. There are new products, new services, new leadership (for the ...

Remember the bad old days of customer self-service? Automated systems would present you with five or more different options — any one of which could lead to five or more other options. With touchtone ...

Few technologies are more despised than interactive voice response (IVR). It doesn’t help that big companies have largely replaced the dreaded ‘press one for sales’ with voice recognition technologies ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. With its announcement Monday of an upgrade to its voice ...

Turns out, if you approach an IVR or a chatbot system project as you would onboarding a new hire, the benefits are even greater. Businesses today treat interactive voice response (IVR) and chatbots ...

BURLINGTON, Mass., Dec. 10, 2019 /PRNewswire-PRWeb/ -- The leader in On-Demand Customer Service Solutions will attend the Northeast Contact Center Forum's 2019 Winter Form on December 10 and provide ...