Automation software maker iConclude this week made available an upgraded version of its flagship product that the company says can automate tasks across larger networks and align automated processes ...

Deep in the heartland of America an experiment is under way. The Information Technology Infrastructure Library (ITIL), a set of best practices for IT service management, has begun to take root in the ...

MIDWAY, Utah--(BUSINESS WIRE)--Wendia North America Customer-Partner Conference — Wendia (www.wendia.com), one of the world’s leading providers of best-in-class ITIL Service Management Solutions, has ...

With the rise of anything good – and the inevitable industry hype that accompanies it – there can be potential dangers. Understanding ITIL means taking a realistic look at what it is and what it ...

INCLINE VILLAGE, Nev., Jan. 21, 2022 (GLOBE NEWSWIRE) -- MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present MetricNet's latest research on ...

Orange Business Services now offers to its multinational customers consulting and support services based on the ITIL (IT Infrastructure Library) best practice framework, enabling enhanced service ...

Seminars will be held around Australia to educate IT professionals on the next version of the Information Technology Infrastructure Library (ITIL) service delivery framework, scheduled for release in ...

These days everyone seems to be defined as a customer. Indeed, it`s the one thing that unites a bank account-holder, an online shopper and even an end-user of a corporate IT system. And the one thing ...

OREM, Utah--(BUSINESS WIRE)--Wendia, a global provider of IT Service Management, today announced the launch of POB (Point of Business) G6, the culmination of 20 years of experience and six generations ...

It seemed a reasonable approach at the time. Whenever a server went down, the IT operations people at The Procter & Gamble Co. tried to figure out why. They did root-cause analysis in order to ...