The ISO 9001 standard sets out the requirements for a quality management system (QMS), and aims to help businesses and organizations become more efficient and improve customer satisfaction. ISO ...

Even when change is good, most of us would rather run the other way when we see it coming. This is simply human nature, especially when a system seems to be working satisfactorily. But the reality is ...

The new standard details procedures to promote high-level thinking about how each modified or new operational or business process impacts the likelihood of future success. As you certainly know, ISO ...

In 2008, a new edition of ISO 9001 went into effect. The literature says the new version doesn't introduce any new requirements but only clarifications to the existing requirements. One of the ...