Major Australian health insurance provider HBF has announced the launch of its first generative AI agent, which will provide ...

As AI agents take on higher-stakes customer interactions, organizations are discovering that trust, accuracy and ...

The advent of generative AI models has ignited an era of fascination and experimentation, yet the tangible economic implications of their widespread implementation have largely remained a mystery. In ...

The future of work for commercial banking RM's is set to be transformed by the integration of generative AI agents. As the financial services industry evolves, AI will become an essential tool, ...

What's the fate for customer service and support agents, particularly? One analyst firm says, "Yes, generative AI will replace customer support agents." Gartner released a prediction this week that ...

LAS VEGAS--(BUSINESS WIRE)--Knowledge 2024 — Today at ServiceNow’s annual customer and partner event, Knowledge 24, ServiceNow (NYSE: NOW), the AI platform for business transformation, showcased AI ...

In the rapidly evolving field of cloud computing, the emergence of generative AI agents, or more colloquially, agentic AI, heralds a potential paradigm shift in how we do AI in the cloud—even before ...

In the coming months, I’ll be hosting a series of in-depth conversations with leading AI researchers where we’ll explore how state-of-the-art models are being applied in the real world. To kick off ...

Amazon Web Services Inc. today announced a new feature for Connect Contact Lens, the company’s artificial intelligence tools for call center work, aimed at assisting workers with after-call work.

McKinsey & Company CEO Bob Sternfels says he wants every employee working alongside an AI agent within a year and a half.

The retailer said it uses simulations calibrated from millions of responses to pressure-test customer journeys, messaging and service design. Understanding the ‘why’ behind behavioral drivers: ...

Each year, Workday invites a group of analysts to argue about AI learn about Workday's future direction - and hash out what matters to customers. Though analyst events are traditionally NDA affairs, ...