The limitations of telecommunication relay services are being addressed with the development of a new program that explores how to make deaf and hard-of-hearing users’ experiences with cellular ...

Deaf and hard of hearing shoppers represent $175 billion in discretionary spending. However, the customer service experience ...

At least 20 to 30 times a week, Matt Starr places telephone calls through a video relay service for anything from making appointments with his doctor to finding someone to fix his air conditioner.

Forbes contributors publish independent expert analyses and insights. Steven covers accessibility and assistive technologies. At a high level, video relay service is effectively FaceTime for phone ...

UK telecom and broadcasting regulator, Ofcom has mandated new requirements for Internet Service Providers (ISPs) and phone companies to provide additional services for users with special needs. These ...

The Town of Babylon has unveiled a free service for deaf residents and nonresidents who know sign language that gives them a new communication option they can use 24 hours a day. Officials installed ...

While attending a holiday reception at the White House two months ago, Jarrod Musano was being introduced to President Barack Obama when the president realized Musano is deaf. "President Obama took ...

America Online Inc. on Thursday launched AIM Relay Services, which allow users who are deaf, hard of hearing or speech disabled to connect to a telecommunications relay service and place relay ...

This story is free to read because readers choose to support LAist. If you find value in independent local reporting, make a donation to power our newsroom today. For decades, most deaf or ...