Patient acquisition investment is vital to any medical practice’s growth, but it’s not enough to maximize revenue generation. As the shift from episodic care to ongoing or even lifelong care gains ...

In today’s episode, we are joined by Nicole Rogas, President at symplr, and Kristin Russel, Chief Marketing Officer at symplr, to discuss the patient / customer journey in a virtual world. Tune in to ...

Excellent customer service is the single most important element to turn prospective patients into actual patients. Practices are wise to do as much as possible to ensure that visitors have positive ...

One of the disciplines that is not taught in dental school and rarely taught in dental continuing education is customer service. Almost every dentist would agree that customer service is important, if ...

Leading Respiratory Care Provider Improves Customer Service Platforms with The Latest in SMS, Chat, Call Features to Better Serve Patients Our Customer Care representatives tackle every challenge with ...

Today’s push for superior customer service is being underscored by the financial incentives/disincentives embedded in Medicare payment methodology. Strategists also point to the long-term reality of ...

Health information technology needs to catch up with other industries in terms of customer service for patients, speakers said Thursday during an online session of the annual meeting of the Healthcare ...

What is your organization’s philosophy of customer service? Patients first. This is one of the fundamental principles guiding Cleveland Clinic. Patients are our reason for being and the focus of all ...

At University of Utah Health, you and your loved ones are our priority. We believe every person, and every step in your experience, is important. We want to learn from your health care experiences so ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...