U.S. Moving Protection announces a significant step toward improving consumer protection resources within the household ...

Most business owners dread customer complaints. But what if every angry email could make you money? What if your refund requests held the key to your next successful product? What if negative reviews ...

Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. On July 18, Bob Newhart, a famous comedian and actor, passed ...

The customer complaints received by the Consumer Financial Protection Bureau are not just a list of grievances. They are a vital source of information for banks and financial services firms, and must ...

Class-action settlements alone hit nearly $40 billion in 2024, marking the third consecutive, record-setting year in the category. Private TCPA (Telephone Consumer Protection Act) claims have also ...

The letters reminded companies that continued breaches could lead to federal lawsuits and civil penalties of up to about $53,088 per violation.

ILLINOIS (WCIA) — Illinois Attorney General Kwame Raoul has released the top 10 consumer complaints his office received last year in recognition of National Consumer Protection Week. For the fourth ...

Idaho Attorney General Raúl Labrador has announced a settlement agreement with Right Now Heating, Cooling, and Plumbing LLC, ...