Creating a proactive customer support strategy is essential to the growth of your business. The strategy defines the standards of care and service that you offer customers and sets the requirements ...

I've known Eric McKirdy less than a year. I met him at Ray Wang's CCE event last year (an event I unequivocally recommend you go to). But in that time, I've come to both admire him and even more ...

When interacting with your business, customers expect more than just a functional solution; they crave a delightful experience throughout their journey. Gladly’s survey shows that 59% of customers ...

THEY give ear to every complaint and then, through collaboration with executives and other team players, craft solutions in the best interest of the consumer and yes, their company’s bottomline. They ...

Forbes contributors publish independent expert analyses and insights. I explore personal branding and storytelling in the digital age. Jun 04, 2024, 12:00pm EDT Transform your customer interactions ...