Creating a proactive customer support strategy is essential to the growth of your business. The strategy defines the standards of care and service that you offer customers and sets the requirements ...

Forbes contributors publish independent expert analyses and insights. I explore personal branding and storytelling in the digital age. Jun 04, 2024, 12:00pm EDT Transform your customer interactions ...

The past few years have tested the flexibility and resiliency of the insurance industry, and many other businesses, to overcome significant obstacles. This year is no different. We’re facing ...

Nearly one-fifth of large organizations are still determining their approach to social media, and only about a third say they are proactive in their social customer care. Those are some of the ...