Asking a customer multiple times what their problem is a fundamental example of customer service agent manual toil that should be replaced with automation, says an executive at a company specializing ...

Almost every enterprise leader I've worked with over the past years has asked a version of the same fundamental question: "How do we maintain operational excellence when our business environment ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. If you’ve been in the trenches of enterprise risk and compliance for any length of time, you ...

Matt Peters has spent more than a decade working for cybersecurity vendors. He was a team lead at Check Point, climbed the corporate ladder to VP of worldwide operations at FireEye, and spent over ...

This is the second in a series of discussions with Mike Glass, owner of Orion Technical Solutions, on ensuring data integrity ...

Most enterprises are juggling multiple commercial, open source, and homegrown network automation tools, and few are reporting fully successful automation initiatives. Network automation technology ...

Chris Lane is the Director of Product Management for Building Automation System (BAS) products at Johnson Controls. In this role, Lane leads a team of product managers responsible for defining the ...

Automation experts from Beckhoff, DigiKey and Siemens Digital Industries explain how AI enhances motion control across applications in welding, automotive manufacturing and ...