A potential Genesys sale, a Cisco surge, and a move to the cloud. There's a lot going on in the contact center space these days. The big headline in the past week was the news--still unconfirmed as I ...
AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is changing. Research and Markets has released its 2025 Contact Center as a Service ...
The "2025 Contact Center as a Service Worldwide Market Share Report" has been added to ResearchAndMarkets.com's offering. This report is the foremost resource for vendors, investors, analysts, and ...
The contact center-as-a-service (CCaaS) market continues to effectively execute, rapidly innovate, and deliver outstanding results, demonstrating resilience and robust growth. This is happening ...
The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...
European enterprises use AI, cloud, automation to turn contact centers into agile, secure hubs powered by technology, human expertise, ISG Provider Lens ® report says The 2025 ISG Provider Lens ® ...
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