Successful crisis response depends on both digital reputation management and media reputation management — more than anything ...

The phrase “Communication is key” might seem cliche, but when a crisis hits, coordinated communication is vital. Oklahoma State University (OSU) has seen its fair share of tragedy, from a plane crash ...

This week I published my second book, Crisis Communications and Emergency Management: Why Alignment Matters and How to Earn ...

The University of Miami has turned 100 years of experience navigating high-stakes situations into a tested and trusted communications model—and the leadership team is ready to share what they’ve ...

Independent Communication Consultant & Author, shares insights on how trust is lost not in one act, but through gaps in communication ...

The question is no longer whether, but when your organization will suffer a consequential cyber incident. A crisis communications plan is mandatory to protect your business. Incident response isn’t ...

Trust remains the industry’s most valuable asset. But trust cannot be protected through operational excellence alone. It ...

Which came first, the classroom or the disaster? It doesn’t matter. They are interwoven and interdependent in a constant cycle of learning, executing, and learning more. Wash. Rinse. Repeat. I reached ...

Forbes contributors publish independent expert analyses and insights. Edward Segal covers crisis-related news, topics, and issues. Hospitals are uniquely mandated to maintain robust, all-hazards ...