In a perfect world, clients would read the terms of a contract and sign it only after they completely understood and agreed with them. Unfortunately, due to a lack of time or simple neglect, a client ...

Have you tried to persuade a potential client to try your product or service — something that would require changing their pattern of behavior — but they were not budging? Or maybe you have tried to ...

I couldn't solve the client's problem within the session time. Even though they said, "I'll try it!", the client hasn't been ...

During my decades running training programs in companies, I’ve run across a fair share of coaches, consultants, and fields of study that believe the client is responsible for implementing their ...

His words struck a deep chord in me, “It turns out that the person I was planning for all along has changed… and that’s why despite doing everything right, it feels so wrong for me right now!” I knew ...

At a recent team meeting, an engaging business professor, author and speaker was talking to us about innovation, disruption and change management. We heard about how humans just aren't emotionally ...