As healthcare entities move towards the deployment of artificial intelligence (AI) models to streamline patient engagement, being acquitted of good customer relationship management (CRM) system data ...

CRM helps, but healthcare AI needs context, compliance, collaboration and continuous learning to transform patient care.

The next big thing for CRM innovation is an infusion of artificial intelligence to make it a customer personal assistant tool that makes difficult tasks more manageable for customer service agents to ...

In a world where customer acquisition costs are soaring and customer retention — particularly retaining profitable ones — is getting harder for every enterprise, “knowing your customer” is not just a ...

Salesforce, Inc. CRM posted strong results in its AI and Data Cloud businesses. In the second quarter of fiscal 2026, the ...

Salesforce has patched a vulnerability involving its Agentforce agentic artificial intelligence tool, discovered by ...

Can a CRM and a DSP work together? Mar tech and ad tech are that couple that seem like they should be together, even though something always gets in the way. But advertisers are determined to make the ...

Rocket CRM announced today the launch of a partnership designed to provide integrated marketing automation and seamless CRM ...

We came across a bullish thesis on Salesforce, Inc. on Darius Dark Investing’s Substack. In this article, we will summarize the bulls’ thesis on CRM. Salesforce, Inc.’s share was trading at $252.86 as ...

ForcedLeak flaw in Salesforce Agentforce allows data exfiltration via indirect prompt injection; Salesforce issues patch.