Small talk can only take you so far. Asking, "What do you do for fun?" for the tenth time can start to feel repetitive and predictable. If you're hoping to create a genuine connection and have ...

Forbes contributors publish independent expert analyses and insights. Mark C. Perna is a generational expert who covers education & careers. In a world that feels more polarized each day, it’s now ...

It is Thursday. As the end of the month approaches, it is that time of year when the number of things I need to confirm ...

Identify their Buyer Mindset when they set out to buy your particular product or service. It will consist of their desires, concerns, and questions. Remove the “sales stoppers” that are getting in the ...

Every day, I pick up my teens from school. As soon as their bags are thrown onto the floor and they're buckled in their seats, I ask them about their day. Inevitably, the answer is one word: good. I ...

Harvard Business School’s Leslie John and Alison Wood Brooks on how curiosity, listening, and phrasing can strengthen trust and improve decisions. Leslie K. John and Alison Wood Brooks, professors at ...

Who is that question for?This is the fifth installment of the series, "Before Doing, Focus on Being."Last time, we thought about "silence" in consultation and support.When the other person goes silent ...