Phenom announced an expanded AI & Automation Learning Lab will return to IAMPHENOM 2026, now featuring the new Agent Center dedicated to agentic AI at work. The lab will showcase more than 75 HR use ...

As automation absorbs routine tasks, banking agents are left handling far more complex, high-stress customer interactions than ever.

Contact centers have evolved significantly over the past few years, requiring contact center agents to refine their customer service skills. To keep up with new forms of communication, hiring managers ...

Genesys previewed an updated contact center AI agent to be released later this year, along with tools that orchestrate teams of agents -- including those from other vendors -- as open interoperability ...

New capabilities built on the Stridyn platform orchestrate intelligent workflows across the work-to-cash lifecycle and talent management. ATLANTA--(BUSINESS WIRE)-- Aderant, a leading global provider ...

AI Control Tower will enable enterprises to govern, manage, and secure AI agents, models, and workflows from one unified platform. ServiceNow unveiled a centralized command center the company says ...

Aderant announced the launch of Agent Center, a hub for law firm management agentic tools. The center includes tools for talent evaluation, collections and billing appeals at launch. The agents, among ...