Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

Silverback AI Chatbot has announced the rollout of its newly enhanced AI Assistant, a feature designed to help organizations manage customer interactions more efficiently while improving the flow of ...

Several forces contribute to this cycle of AI hype and disappointment. 1. Marketing pressure: Calling a product AI-powered ...

This marks OpenAI’s first response to a case that has raised wider concerns about chatbots and mental health risks. ChatGPT integrates voice mode into main interface OpenAI is bringing ChatGPT’s ...

Accounting and other professional service firms are rushing to make sure that they will be mentioned in AI search results, with many planning to fully implement a generative engine optimization ...

AI chatbots in healthcare are on the rise as companies roll out AI assistants and consumers turn to tools like ChatGPT to diagnose health-related issues. | Included Health plans to use Dot to nudge ...

The AI chatbot service Character.ai announced on Wednesday that it plans to gradually scale back the ability of users under the age of 18 to interact with digital personalities, and eventually cut ...

Ling Kong of Michelman Robinson examines AI companion laws in New York and California, discussing the states' differing ...