Airbnb was slammed after denying a refund to a customer attempting to flee the apocalyptic wildfires ripping through Los Angeles. Ana Mostarac attempted to cancel her reservation and book new accommodation away from the fire zones as three major blazes threatened her Palisades neighborhood.

Airbnb is getting backlash after initially failing to cancel one woman’s booking for a property near the Palisades Fire ravaging Los Angeles, California. Ana Mostarac wrote on X that the company “failed in the moment when it matters most.

An enraged traveler claims Airbnb is refusing to refund and rebook her after she attempted to cancel a vacation rental near the danger zone of the Los Angeles wildfires. The rental firm has addressed the ordeal in a comment to the Post.

Airbnb policies, generally speaking, do not favor guests. When it comes to canceling a reservation past a certain date, there are few accepted reasons that ultimately result in a full refund. In fact,