Customer service complaints hit records over daily ... - NBC News
WEBMar 9, 2023 · Staffing problems in customer service and the growing complexity of essential goods and services, like cars and digital tech, have made complaints harder to resolve, data shows. Researchers said...
Why customer service ratings are getting worse : NPR
WEBMar 15, 2023 · 74% of Americans say they've had product or service problem in the past year, according to the 10th edition of the National Customer Rage Survey, which tracks satisfaction and incivility. The...
10 Ways to Boost Customer Satisfaction - Harvard Business Review
WEBJan 12, 2023 · Learn how to improve customer satisfaction and loyalty by focusing on 10 areas of the customer experience, based on research from the ACSI and The Reign of the Customer. Find out why...
The state of customer care in 2022 - McKinsey & Company
WEBJul 8, 2022 · Learn how customer care leaders are facing a perfect storm of challenges and opportunities in a postpandemic era. Find out their top priorities, strategies, and insights from the 2022 State of Customer Care Survey.
The Top 100 Most Customer-Centric Companies Of 2022 - Forbes
WEBMay 1, 2022 · Customer experience is the great leveling field of business. These 100 companies stood out for their commitment to creating a customer-centric business, during COVID and today.
Customer satisfaction News, Research and Analysis - The …
WEBOct 11, 2023 · Ghana’s museums can improve visitor numbers by paying attention to customer satisfaction. Retailers have refocussed their attention on location – but not their location, your location ...
Costco Receives Top Marks, Walmart Places Last in Customer …
WEBFeb 24, 2023 · Costco topped a ranking of customer satisfaction with general merchandise retailers. Walmart placed last in the category, while Walmart-owned Sam's Club placed second.
Customer service is getting worse—and so are customers - The Economist
WEBSep 28, 2023 · After rising steadily for two decades, the American Customer Satisfaction Index (ACSI), a barometer of contentment, began declining in 2018. Although it has edged up from its pandemic nadir, it...
Customer service News, Research and Analysis - The Conversation
WEBJun 11, 2024 · March 27, 2024. Do employees slack off after receiving their bonuses? Our research tells a more optimistic story. Argyro Avgoustaki, ESCP Business School and Hans TW Frankort, City, University of...
Here’s What Readers Told Us About Customer Service Nightmares
WEBJan 1, 2022 · While consumers have faced increased prices, shortages and long delays to receive goods and services, workers have had to deal with angry clients and to fill-in for sick co-workers, all while...
Skip to content